FAQ
When will the kits be available?
The first Navatu collection is planned for late 2026.Kits will be released in small batches. Join the list to hear when the first rooms are ready. Browse the full collection to see which room speaks to you.
Do I need experience?
No.The kits are designed for people with or without previous model making experience. A clear workspace and good lighting will help.
What tools will I need?
The final tool list is still being tested.Basic adhesive and the materials required for each build will either be included or clearly listed before purchase.A craft knife, fine sandpaper and tweezers may be useful. Adult supervision is required when sharp tools are used.
How long will a kit take to build?
The kits are being developed with a build time of about 8 hours in mind.The final estimate may vary by room and will be confirmed after product testing.
Do I need to follow the steps in order?
The kits come with a recommended build sequence.Some small internal details are easier to complete before the room is assembled. You can work differently, but the guide is designed to make the build simpler and avoid awkward access later.
Are the kits suitable for children?
Navatu kits contain small and delicate parts. Some builds may also require adhesive, a craft knife or other tools.They are not suitable for young children.The final recommended age will be confirmed after product testing. Older children should build with close adult supervision.
Do the kits include lighting?
Lighting is planned as part of each room. The final lighting system and power requirements are still being tested. Full details will appear on each product page before launch.
What happens if a part arrives missing or damaged?
Contact us with your order number, the kit name and details of the part.Parts that arrive missing, damaged or faulty will be addressed at no cost in accordance with the Australian Consumer Law.
What happens if I break a piece while building?
Some pieces are small and need careful handling. Contact us with your order number, the kit name, the part number and a photograph. We may be able to provide a replacement part for a small fee, plus postage. We will confirm availability and cost before proceeding.
Can I return a kit after opening it?
Change of mind returns will be accepted only for unopened kits returned in their original condition within 14 days of delivery.Opened or partly assembled kits cannot be returned for change of mind.This does not affect any rights available under the Australian Consumer Law where a product is faulty, damaged, unsafe or otherwise fails to meet a consumer guarantee.
Do you ship internationally?
We plan to ship within Australia and to selected international destinations.Available destinations, delivery estimates and prices will be confirmed before launch.International customers may be responsible for import duties, taxes and local charges.