Change of mind

Change of mind returns will be accepted only for unopened kits returned in their original condition within 14 days of delivery.

Customers are responsible for return postage for change of mind returns.

Original delivery charges are not refundable unless required by law.

Opened or partly assembled kits cannot be returned for change of mind.

Before returning an item, contact studio@navatu.com.au with the order number and reason for the return.

Faulty, damaged or missing items

Contact us as soon as possible if a product arrives faulty, damaged or incomplete.

Include the order number, the kit name, a description of the issue and photographs where relevant.

We will assess the issue and provide a remedy in accordance with the Australian Consumer Law. Depending on the circumstances, this may include repair, replacement or refund.

Parts broken during assembly

Some pieces are small and need careful handling.

Contact us with the order number, kit name, part number and a photograph.

We may be able to provide a replacement part for a small fee, plus postage. We will confirm availability and cost before proceeding.

Return approval

Do not send a return before contacting us.

Unauthorised returns may be delayed or returned to the sender.

Refunds

Approved refunds will be returned to the original payment method.

Processing times may vary depending on the payment provider.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law.

Contact

Returns enquiries can be sent to studio@navatu.com.au.